Refund & Returns Policy

Effective Date: June 28, 2026

At 1144.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return within 7 days of receiving your order if the item:

  • Is damaged, defective, or incorrect.
  • Arrives with missing parts.
  • Is significantly different from its description.
  • Is unused, unworn, unwashed, and in its original packaging with all tags and accessories.

To qualify for a return, proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Fresh plants, flowers, and seeds
  • Live birds and animals
  • Perishable products
  • Customized or personalized items
  • Gift cards and vouchers
  • Digital products or downloadable content
  • Opened cosmetics, skincare, and personal care products
  • Clearance or final sale items

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • The wrong item
  • An incomplete order

Contact us within 48 hours of delivery by providing:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief description of the issue

Our team will investigate and provide a replacement, exchange, store credit, or refund where applicable.

Exchanges

We replace items only if they are:

  • Damaged
  • Defective
  • Incorrectly shipped

If you wish to exchange for a different size, color, or product, please contact our customer support team to check availability.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed within 5–10 business days using your original payment method whenever possible.

Refunds may also be issued as:

  • Mobile Money
  • Bank Transfer
  • Store Credit
  • Wallet Balance on 1144.store

Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to:

Our mistake

  • Wrong item shipped
  • Defective product
  • Damaged during delivery

1144.store will cover the return shipping costs.

If the return is due to:

  • Change of mind
  • Incorrect size selected
  • Accidental purchase

The customer is responsible for return shipping costs.

Shipping charges paid during the original purchase are generally non-refundable.

Order Cancellation

Orders may be cancelled free of charge before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled. Customers must wait for delivery and request a return if eligible.

Vendor Marketplace Policy

1144.store is a multi-vendor marketplace.

Some products are sold by independent vendors who may have additional return conditions. Where applicable:

  • Vendor-specific policies will appear on the product page.
  • All vendors must comply with the minimum customer protection standards of 1144.store.

Plants & Live Animals

Because plants and live animals require special handling:

  • Returns are generally not accepted.
  • If a plant arrives severely damaged or unhealthy, notify us within 24 hours with clear photos.
  • Live birds or animals must be reported immediately upon delivery if there are any issues.

Each case will be reviewed individually.

Fraud Prevention

To protect buyers and sellers, 1144.store reserves the right to:

  • Request additional information before approving a refund.
  • Decline fraudulent or abusive return requests.
  • Limit excessive returns from the same customer account.

Need Assistance?

Our Customer Support Team is always ready to help.

Email: support@1144.store

Website: www.1144.store

Business Hours: Monday – Saturday, 8:00 AM – 6:00 PM (GMT)